Tag Archives: emotions

Marktforschung.de showcase: quick summaries of 5 talks from German research companies #IIeX 

Live notetaking at #IIeX in amsterdam. Any errors or bad jokes are my own.

Realtime research in the digital age by Holger Geibler, YouGov

  • What do people think about research – political polls, representativeness, big data, how slow research is
  • What is real time research – can be from NOW to one week to complete, real time is related to historical timelines
  • We need to be where the respondent is, need to ask less, engage more, connect more – keep surveys under 16 minutes and avoid dropouts, remember than mobile surveys take 10 to 20% longer to complete
  • Let clients access data in real-time but tell them its preliminary, train clients and consultants to use a dashboard, have dashboards that switch between weighted and unweighted data

Reaching millennials via mobile apps and getting superior survey data through gamification by Jonathan Kurfess, Appinio

  • People want to share opinions even if you don’t want to hear it or don’t agree with it
  • #MRX is struggling to adapt to millennial user behaviour – longer questions are good for researchers but not for respondents
  • Money is not a sufficient incentive
  • An app that allows people to interact with each other, compare opinions, create polls and gather opinions is very engaging
  • Ensure questionnaires are mobile optimized

Germans got humor? Only if it’s efficient by Oliver Switzer, September Strategy and Foreshung

  • Do purchasers have emotions about steel? Of course they do. Emotion is involved with everything. Emotion isn’t just anger or disgust.
  • Germans like to be funny not just measure efficiency. Being funner is teh container, the vehicle.
  • Evolution made humans emotional, we used to be emotional about safety and now we’re emotional about product packaging
  • Our consciousness is there just to get orders from our subconscious
  • You can apply KPIs to emotions
  • Our brains is very activated when we see brand names we recognize versus made up brands
  • Our heart beats at different rates for different emotions, fear, trust, anger, skepticism, stress, relelvant, attraction, closeness [ask to see the charts, quite cool]
  • You can feel trust and skeptisism at the same time
  • [never occured to me to treat emotions as KPIs]

Implicit influence explained: how to define and measure the unconscious effects of words and images by Jonathan Mall, Neuro-Flash

  • People who though a zoo is safe even though a gorilla was supposed to have escaped assumed zoo handled the situation properly, these people read a certain type of newspaper
  • Priming means setting you up to feel something, lead to a preference, lead to a purchase
  • We could connect a gorilla to chocolate in a commercials, people who like one will like the other
  • You can’t simply look at one aspect of an ad, you need conscious and unconscious effects
  • people will say something looks good but their unconscious might be noticing the pretty lady on the side, if there is too much attention in the wrong place, then you have an issue
  • The four Ps: primal, priming, preference, purchase

Understanding emotion decision drivers using brain scans by Kai Muller, The Neuromarketing Labs

  • People don’t think how they feel, and they don’t say what they think and they don’t do what they way
  • We can map disgust in the brain as well as other emotions
  • Funny ads engage the heart and the min
  • Annoying ads evoke negative emotions and high attention
  • Positive and negative mentions can impact sales an this is measureable 
  • Were able to match the results of the ad concept with the finished ad

This year’s overused image was the iceberg, two of which appeared in this track. And the second iceberg speaker chuckled over it as his slide appeared. Sorry Homer’s brain, you’re last year. 🙂

 

Neuroscience gets the stage (and so does an #AllMalePanel) #IIeX 

Live note-taking at #IIeX in Atlanta. ANy error or bad jokes are my own.

Inspiring vendors to go the distance for exceptional insights by Debbie Balch and Rairo Davila

  • Act as partners not vendors
  • Asked vendors for examples of their work to judge the quality of it, asked for references
  • Clear on setting up objectives and expectations of the research
  • Client showed the vendor examples of reports that worked well in his company
  • You might need to kiss a hundred frogs before you find your prince, trust is necessary but not easy
  • You need to guide the supplier, touch base regularly maybe once a week, not just to track status of project but also to express questions or explain something that has changed in the company
  • Both parties need to be willing to try new and innovative techniques to seek the truth
  • Be flexible and willing to shift
  • [moral of the story – be a nice person]

The brain science of buying by Susan Weinschenk

  • People buy when they feel confident of thir decision [well sometimes]
  • They may not ACTUALLY be confident but they feel they are ready to make the decision
  • It is an unconscious process that can result in a single neuron firing, you cannot be aware of a single neuron firing
  • You just need to make people confident enough to make that one neuron Fire
  • Sometimes you just need one person to say “good decision” to make that neuron fire
  • Dopamine is released when people anticipate, not when they get the reward, the feel good chemical
  • Dopamine makes you seek information, more dopamine is released when the reward is less predictable, we react a lot to unpredictability
  • Remember when the process to buy an iPhone was unpredictable and you had to get on a list that allowed you fill out a form which allowed you to get a phone which allowed you to get a phone, and you didn’t know when any of these things would happen or allow you to get a phone
  • Don’t be afraid to make people wait
  • Most decisions ar Meade unconsciously, 95% of thinking and decisions are unconscious
  • Researchers could predict what choice people would make 10 seconds before the person was award of having made a decisions – using an fMRI
  • People can make up an give you reasons but it probably isn’t the real reason
  • Don’t really on what people say
  • Most buying decisions involve emotions and feelings, not just logic and reasoning
  • If you can’t feel emotions then you can’t make decisions,  when people feel loyal to a brand they have a feeling to the brand, feeling is a precursor to making a decision [I like Ray’s definitions of loyalty – when logic says to do anything else but you do that]
  • People make either a goal directed value based buying decision or they buy from habit, not both
  • Don’t give people all the value information if they are asking a habit decision because people can’t do both at the same time


The real role of emotions in marketing by Caryl Weber

  • We need to reach consumers emotionally
  • The rise of “sadvertising” – brands want to are us cry
  • “A snack for anyone who is seeking experiences” great empty tag line 🙂
  • We are not thinking machines, we are feeling machines that think
  • Emotions guide us unconsciously
  • Why do you buy tide, mom uses it, friend uses it, like the colour, you’re guided to a habit forming purchase
  • Showing people pictures of something will make them more likely to choose something later on related to those pictures, even when it’s stages away in terms of something like Puma to cats to dogs
  • Go beyond words when you position a brand, embrace the messiness of abstract feelings and emotions, music, characters, images can be a brand statement or strategy document
  • How you say it may matter more than what you say – the lighting, the colours, language used, tonality – meta communication 
  • Feeling of an ad lasts longer than a rational message
  • Can build these feelings into the features of the packaging 
  • Emotions guide us unconsciously, brands are vast messy networks in the mind, meta communication is more important than you think


GreenBook research industry trends panel on the future of insights: Kevin Lonnie, Mark Simon, Cillin Manaois, Steve Phillips, Niels Schillewaert, Aaron Reid, Dave Carruthers

  • #AllMalePanel

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