How to Make Research Visible
Andrea Sharkey, Senior Manager of Market Insights, CBC
- AAA available accessible appetizing
- Available – can’t be on a schedule, needs to be on our terms not theirs, how can we be the Netflix of data
- Accessible – bite-size, makes sense to the user, understandable, dashboards let people ask the questions they want and everyone gets the same access to that data, no silos of different data. Everyone works with the same set of data therefore all data matches. Executive summaries are always available.
- Appetizing – visually appealing to clients. Most people use PowerPoint. Some of the best stories have pictures. Use a graphic designer to make everything clean and readable. Good data won’t just stand on its own.
- Find the right tool to share your data. It doesn’t aways have to be PowerPoint.
- Rethink your results. Stories are told differently with dashboards. Ppt means you control the story and you dictate what people pay attention to. People might start at the end of a story when they use a dashboard. Dashboards free your time but they might affect the understanding of the story. Maybe add some invites into the email so they know what to focus on. Produce the huge reports for people who need it and give them the dashboard. Find the right balance.
- Be willing to evolve, willing to pivot. Solve concerns along the way
How to Avoid the Pitfalls of Brand Positioning
Johanna Faigelman, Founding Partner and CEO, Human Branding Inc., Sarah McNab, Partner and CSO, Human Branding Inc.
- Have you experienced having the wrong target in mind, ignored the power of an established positioning, positioned too focused on the product
- Companies assume everyone will be very excited about their product, hard to be objective, that’s why outside suppliers help to bring objectivity
- Everyday consumers did not perceive a need for google glass, and professionals and B2B who did have a need were not a priority. Main ebenfit was it’s handsfree format. Positioned as for the general public but they didn’t see a broad need – entertaining breastfeeding moms whose hands are full is not a large market. They should have targeted police officers who need recording while hands free, etc.
- Target store positioned incorrectly. Canadians expected it to be the same in canada as in the USA – get a lot more for less and make sure the shelves are stocked. But target didn’t respect their positioning. Need to know your established brand so build trust and loyalty, leverage equity.
- Positioning is too product focused. Why do you need an emotional benefit when the product is so good. Being too functional is more about problem solving and not brand building. Competition can replace or improve on functional beenefits leaving a brand in the dust. You CAN talk about the performance of a sneaker to enhance athletic performance. Adidas looked at trends of casualness as a cultural shift in order to grow the size and appeal of their brand. Leveraged the athleisure trend. Create a cult status for your brand.
- Anthropology is teh study of human behavior and culture, and is completely applicable to marketing research,
- [ICEBERG ALERT! 🙂 ]
- Set the context. What is the right target and what makes them tick. Understand the motivations. Identify the white space.
- Understand the rational and emotional hot buttons. Do laddering based on a range of proactive statements, imagery, archetypes to pull out what is inherent in this brand.
- Need the Premise, promise, and proof in the positioning statement.
- Don’t stay in the space where you think the answers are. Go outside the space, push it.
What the CBC Learned About the Olympics Unifying TV and Digital Data, by Kristin Wozniak and Greg Dinsmore, CBC #NetGain2015 #MRX
Live blogging from the Net Gain 2015 conference in Toronto, Canada. Any errors or bad jokes are my own.
- SOchi/FIFA was a great opportunity for the corporation to focus on one thing at a time. Throw everything you have at understanding something.
- Wanted to help content producers with their shows.
- Every event was live streamed. Day went from midnight to 3pm and then needed an evening show.
- TV ratings come in a day late so used digital data as first look at TV data at second point. But that wasn’t quite enough.
- Mandate to serve all canadians meant all platforms – radio, television, online. How do you get single source data? Encoded digital streams with television signals. (There was very little radio coverage)
- 97% of canadians watched or listened to sochi content on any platform
- Web analytics don’t say anything about the people, but the panel does
- Adobe Sitecatalyst measures devices that interact with a digital offering – website, video, audio, apps
- Substantial difference between television and sitecatalyst
- Panel membership showed more content was viewed. But why? They way they count viewers is different. Device may count 1 person watching TV even if 3 people are watching. Group viewing could be the reason for the difference.
- Digital video was more attractive to younger people, much higher during school hours
- Digital data might underreport, particularly for large scale events
- Does digital ADD to time watched or is it at the same time as TV watching
- Sochi viewer watch far less television than average Canadian, even during the sochi weeks. They aren’t just adding content. Maybe they’re just fans of a certain sport not the Olympics.
- Sochi digital viewers were more likely to be fans of sports in general, they watch less TV in general, they are cord-cutters, less likely to consume TV
- Maybe digital viewers have replaced some TV with digital and they only add on when they are really interested in the sport
- Digital viewers are more volatile in their viewing profiles