Orderly Conversations: Greg Owen-Boger #CASROmanage #MRX


Welcome to this series of live blogs from the CASRO Management Conference in Chicago. All posts appear within minutes after the speaker has finished. Any errors, omissions, or silly side comments are my own.

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  • Greg is a presentation and facilitation skills coach
  • Orderly conversation – writing, organized, data, accurate, structure
  • Conversation – spontaneous, interactive, non-linear, engagement
  • We all know these tools, but when you name them, you can talk about them and be aware of them
  • Find your focus, be yourself, only better – the best professional person you can be
  • When we are not engaged, we are nervous, self-conscious, feel awkward, not see faces, not listen well
  • When we are engaged, we think on our feet, avoid knee jerk reactions, clear, in control
  • How? Pause to settle your thoughts, eye connect to connect with individuals
  • Most people are comfortable with writing OR conversation
  • People enter their careers as writers (organization, preparation, inflexible) and gradually move to improviser role (connect to listeners, lose focus, need structure)
  • “slideology” – take a design class to ensure your slides are attractive,  but you need more than just a slide with a picture of a stone [don’t you love the prezzies where you can tell someone slapped a clip art onto every page]
  • “Their current situation” – meet people where they are, their state of mind, experiences, assumptions that lead to their interests, hot buttons, or objections. You can already know the person but you can also listen carefully.
  • Listen to fears so our response is empathic
  • [This is the first time ever – the presenter gave us the choice of whether we’d like to do a group exercise. we voted overwhelmingly no. So no group exercise.🙂 ]
  • Effective communicators move between encouraging (probe, flexible, pause, listen) and controlling (eye contact, acknowledge emotion)
  • 85% of us control the conversation too much – interrupt, stifle the discussion, skim the surface, ignore individual’s needs [i completely see myself here]
  • 15% of people encourage to much – discussions go long, get off track, run out of time, get derailed
  • Controllers need to probe, discuss, engage, dig deeper, use a blank slide
  •  Encouragers need to refer to the agenda, be concise, ask closed questions, use the parking lot
  • When you answer audience questions, be sure to include the whole audience, not just the person who asked
  • Don’t encourage equal participation, encourage equal opportunity [Us quiet people say THANK YOU]

One response

  1. I wonder where these numbers come from?

    85% of us control the conversation too much – interrupt, stifle the discussion, skim the surface, ignore individual’s needs

    15% of people encourage to much – discussions go long, get off track, run out of time, get derailed

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