Well, once you manage to catch your breath after laughing solid for 4 minutes, let’s really think about all the people involved in this little prank.
1: Interviewer: First of all, this interviewer deserves a raise, a bonus, and a promotion for going through this interview without laughing, getting upset, or antagonizing the survey responder. I’m sure he deals with this sort of thing, whether real or fake, all day long every day. And yet, the utmost professionalism on his part. Kudos for a great job.
2: Responder: How did our industry get to such a state where surveys are written so poorly that people leave a tape recorder at their telephone waiting for researchers to call in order to make fun of them? This is nothing for us to be proud of.
3: Data Analyst: How exactly is the data analyst going to handle data which is clearly horrible quality? Will the analyst think of checking for outliers in each question? Will the analyst review the entire set of responses to recognize that it is an across the board outlier and probably a troublemaker? Will these responses lead to completely invalid analysis and conclusions?
4: Survey Author: Of course, we understand the need to use standardized questions in surveys. But, no matter how convinced you are, the world does not consist of people who know how surveys work. There are absolutely people out there who need to be taken through a survey with far more care than what we
permit when writing surveys. Telephone surveys need to be written so that interviewers can speak naturally and help those people who actually need some help. That’s where good data comes from. I’m really curious if the survey author left a place for the interviewer to indicate that this instance was possibly an outlier.
So, enjoy. But the next time you write a survey, keep this in mind. Are you antagonizing yet another survey responder or are you responsible for creating a more positive market research experience?